Need a hand? Our team is ready to help with account queries, technical issues and general feedback about slots, online casino play, live casino or live betting. We can assist with withdrawals, payment methods, bonus balance and free spins, and questions about active promotions, featured games or recent wins. Email replies for non-urgent enquiries are normally within a few hours; urgent issues should use live chat or phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies typically within 1-4 working hours) |
| General enquiries | [email protected] (Mon-Fri, 09:00-18:00; emails checked weekends and bank holidays) |
| Affiliate enquiries | [email protected] (response within 48 hours; partnership manager on request) |
| Phone | +44 20 7946 1283 (for urgent enquiries) |
| Working hours | Live chat 24/7; phone Mon-Fri, 09:00-22:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or any situation that needs documents or extended explanation. Please send messages to [email protected] with a clear subject line and your current contact details to avoid delays. Attaching relevant files and stating your account ID speeds resolution. We aim to reply within 24 hours.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Urgent issues via live chat are usually handled immediately; email requests receive a reply within 24 hours. More complex cases such as verification, payment investigations or appeals may take longer depending on their nature and may require additional documents. We’ll keep you updated at every step.
Feedback
Got feedback, ideas or a suggestion to improve the site? We’d love to hear from you. Send your thoughts via live chat or email and our team will review them carefully. Your input helps shape features, promotions and usability; we prioritise improvements that make play safer, faster and more enjoyable. Thanks for helping us make the site better.